At Sahas Digital, we are committed to delivering high-quality digital marketing, website design, and management services to our clients. Our refund policy is designed to be fair and transparent, ensuring both parties are protected.
1. General Refund Guidelines
Refunds are only applicable in certain cases and depend on the type of service purchased. Due to the nature of digital services, full refunds cannot always be granted once work has commenced.
We encourage open communication throughout the project to ensure satisfaction. If you have any concerns, please contact us at 📧 [Your Email] so we can resolve the issue before requesting a refund.
2. Refund Eligibility by Service Type
A) Website Design & Development Services
- Before Work Starts: Full refund available if cancellation occurs within 48 hours of payment.
- Initial Phase (Wireframe & Mockup Stage): 50% refund if requested before final design approval.
- After Final Approval: No refund available. Once the website design has been approved and delivered, no refunds will be provided.
💡 Tip: We offer revisions during the design process to ensure satisfaction before finalizing the project.
B) Website Management & SEO Services (Monthly Subscription)
- First 7 Days: If you’re unsatisfied within the first 7 days, we offer a partial refund for the remaining period.
- After 7 Days: No refunds available, but you may cancel before the next billing cycle to avoid further charges.
- Annual Plans: If you cancel an annual plan within the first 30 days, you will receive a refund minus the equivalent of one month’s service. After 30 days, no refunds are issued.
C) Social Media & Email Marketing Services
Since these services involve ongoing content creation and execution, refunds are issued only in the following cases:
- No Work Delivered: Full refund if we fail to provide any deliverables within the agreed timeframe.
- Partial Work Completed: 50% refund if services were started but not fully delivered.
- Completed Work: No refund available for work that has been delivered and approved.
D) Custom Projects & Special Services
- For one-time consultations or strategy sessions: No refunds once the session has been completed.
- For advertising campaigns (Google Ads, Facebook Ads, etc.): Refunds depend on the ad spend policy of the platform. We do not refund money spent on ad platforms.
3. How to Request a Refund
If you believe you qualify for a refund, follow these steps:
- Email us at 📧 niranjan@sahasdigital.com with your order details.
- Provide a clear reason for the refund request.
- Our team will review your request within 5-7 business days.
- If approved, the refund will be processed via the original payment method within 7-14 business days.
4. Non-Refundable Circumstances
Change of Mind – If you decide not to continue the project after work has started.
Lack of Participation – If you fail to provide necessary materials or approvals, causing project delays.
Third-Party Issues – If an issue arises due to hosting providers, ad platforms, or third-party tools, refunds will not be issued.
Violations of Terms & Conditions – Refunds are not granted if the client breaches our Terms & Conditions.
5. Contact Us
If you have any questions about our Refund Policy, feel free to reach out:
📧 Email: niranjan@sahasdigital.com
🌐 Website: www.sahasdigital.com